Managing returns in logistics (fulfillment) is crucial for ensuring customer satisfaction. Many consumers evaluate online stores based on their return policies. Managing returns is…Czytaj dalej...
Managing returns in logistics (fulfillment) is crucial for ensuring customer satisfaction. Many consumers evaluate online stores based on their return policies. Managing returns is not only a logistical challenge but also an opportunity to build positive relationships with customers.
Clear Return Policy
Information on how to return an item, available at the time of purchase, increases the likelihood of a customer returning in the future and making repeat purchases. This is because by describing the process, you are being transparent. The customer understands what can be returned, within what time frame, and in what condition. Avoid complicated procedures and hidden fees. Consider offering free returns, especially for certain product categories.
If certain products are often returned due to defects, contact suppliers to improve quality or consider discontinuing that product line. You can also consider changing or diversifying suppliers.
Good product descriptions, photos, and reviews from other customers in online stores can help buyers make the right choice and ultimately reduce the level of returns. Most buyers pay attention to reviews of the store itself, as well as the specific product.
Appropriate packaging of shipped items can reduce the number of returns due to damage during transport. However, packaging alone is not enough. You should also carefully choose a courier or shipping company to ensure customers are satisfied with the delivery.
Providing buyers with multiple communication channels is a significant step towards improving customer service. The more options, the better. Most stores or platforms offer phone, email, and chat, making it easier to report problems and dispel any doubts regarding returns.
Not all returned products have the same value. While optimizing the process, consider different approaches depending on the value of the returned product.
What Does the Return Process Look Like?
The customer must inform the store about the desire to return the purchased product. After notification, the seller checks if the request was made within the designated time and meets the other conditions specified in the store's return policy. The customer should receive all necessary information on how to return the goods (e.g., address, packaging method). The next step is for the customer to send the product back to the warehouse or service point. Upon receipt, the product is checked for any damages or missing items. If the product meets the return conditions, the buyer receives a refund or a replacement.
The final stage is analyzing the reasons for the return. Sellers should assess why a particular product was returned to avoid similar issues in the future.
How to Effectively Manage Returns?
Do you run an online store? Respond quickly to return requests.
Facilitating the process through maximum automation using appropriate software for managing returns in logistics centers helps ensure a seamless experience.
An indispensable element of returns is informing customers about the return status at every stage of the process. On the other hand, store staff should know how to properly handle returns and communicate with customers on this issue.
When interacting with customers, it may sometimes be beneficial to make concessions compared to your standard return policy to build a relationship with them.
The key goal of managing returns is not only their efficient processing but also understanding the reasons behind them and making appropriate changes to minimize them in the future.
Check our offer and contact us
Managing returns in logistics (fulfillment) is crucial for ensuring customer satisfaction. Many consumers evaluate online stores based on their return policies. Managing returns is…Czytaj dalej...
If you sell furniture in the e-commerce model, you must read this text. Here you will find information and tips that can help you to increase your income.
Surely you are wondering how to spread your company's wings and start selling on new markets. Maybe it is worth to consider a foreign direction as an element of development?
Start of foreign sales
Why aren't you selling internationally yet? Perhaps this 3 biggest problems, which sellers face sending orders XXL, are holding you back:
- complicated and expensive international delivery - you think that expensive pallet shipments are necessary to protect the goods from damage. Shipments in the courier model are not always possible, and if the courier company accepts dimensions of this type of parcels, they are reloaded many times, which means that they do not always reach the customer in perfect condition...
- lack of knowledge of languages that would allow for efficient sales service, and then after-sales customer service,
- lack of idea how to start building your possition of foreign market.
It is a pity, because the market of our neighbor, just beyond the western border, is still the absolute top among the directions of expansion.
If your company is not ready to prepare this project on its own, we offer assistance in solving the biggest of these problems, i.e. deliveries in Germany.
We will deliver your furniture!
If you are still hesitating, check out what solutions we have prepared.
Our deliveries ensure:
- transport without pallets (unless you consider it as necessary),
- without reloading on the route from our warehouse to the customer's home,
- delivery with our own fleet,
- setting delivery date with the customer,
- if you wish we can help the client to carry the goods from the truck to his home.
Thanks to such solutions, we reduce the risk of damage, and the customer will be served comprehensively!
Need some help? Contact us!
Managing returns in logistics (fulfillment) is crucial for ensuring customer satisfaction. Many consumers evaluate online stores based on their return policies. Managing returns is…Czytaj dalej...
Are you the owner of an online store that carries out all logistics operations within the company? I wonder when was the last time you had the opportunity to go on vacation…?
We mean such a real vacation, without a laptop and work even on the beach, without the phone ringing every now and then when you have to solve logistics problems so that orders go to customers, and without having to check the status of order fulfillment...
If you don't have time to rest, outsourcing logistics is the perfect solution for your store.
Reclaim your time, go on vacation, and then focus on growing your store instead of keeping an eye on ongoing operations! Entrust the logistics to us.
Take advantage of the help of an experienced team
What are the benefits of e-commerce logistics outsourcing? First of all, it will allow you to reduce the costs and stress associated with ongoing logistics services, thanks to several features of this service:
- You don't have to hire employees who may not have work during the period of weaker sales. All processes will be carried out by our warehouse service team. We have employees who have many years of experience in this area and you do not have to teach them everything from scratch.
- There is no need to rent a large warehouse, which is only filled during periods of increased sales. When you work with us, you only pay for the space actually occupied and operations performed. And you take up as much space as you need - more during peak sales, less in the off-season.
- The store owner does not have to constantly supervise the order fulfillment process. That is why the solution we propose is perfect during the holiday season (but not only 😊). As the owner of an online store, you can easily go on vacation, the shipments will be sent anyway thanks to the automation of our processes.
Does your store need more options?
EUROCOMMERCE will also allow you to scale sales on foreign markets, with the same delivery time as in Poland.
Don't wait any longer and give yourself a chance to rest! Everyone deserves it 😉
Contact us or leave us your contact information, we will get back to you for sure!
Robotization and computerization have long gained a strong position in the industry. Logistics is not lagging behind in the use of technology achievements. A fulfillment service tailored to the customer's needs would not be possible without the appropriate technological facilities. Customers require high standards and facilities that will allow for fast and error-free shipment of goods, which translates into trouble-free sales, often in many channels at the same time. Omnichannel is practically a standard today.
Today, modern warehouses often use various technical solutions to provide efficient service and fast shipment of products.
What amenities appear in the warehouse?
Let's start with the IT systems necessary for the operation of the warehouse for the fulfillment service.
A must have in every modern warehouse is the WMS warehouse system, which allows you to optimize and manage warehouse processes. Its main function is to connect all levels of warehouse logistics. The WMS system can also be integrated with other systems, such as ERP systems or transport management solutions. The WMS should ensure the automation of order management and the organization of warehouse work at the highest level, as is the case in EUROCOMMERCE.
The automation of warehouse processes allows you to streamline the handling of online store customer orders. What is hidden behind the concept of warehouse automation? It is a very broad concept, covering many issues.
In this regard, the following can be distinguished:
- Conveyors used to transport containers, pallets and packages in a warehouse.
- Sorters, intended for sorting goods and containers during transport.
- The shuttle system is a modern solution that is used to store goods in huge rack systems without access for people. The pallets or containers in which the goods are stored are transported from the racking system to the picking or issuing zones, depending on the system configuration.
- Elevator/carousel racks are used to store typically luxury products. Thanks to this solution, only a designated group of employees has access to the goods.
- Flow/moving racks – on one side they are loaded with pallets, on the other side these pallets are picked up.
- Robots for the transport of racks, in this case the rule of picking goods to a person is used, thanks to which the density of racks in the warehouse can be increased - the so-called picker - a person to pick orders.
In addition to innovations in the field of storage and transport of goods in the warehouse, there are also solutions that facilitate the identification of goods and their flawless picking by the staff, such as:
- RFID (Radio-Frequency Identification) – pallets marked with rfid tags can be transported by a forklift equipped with a reader. The forklift operator does not need to scan such pallets because the system knows what kind of pallet it is when it is loaded onto the forks. After transporting it, e.g. to the gate, the scanners on the gate read such a pallet (there are many possibilities of using such tags),
- Pick by light or pack by light systems are a solution that supports people in picking and packing, indicating a specific product or place with light.
- Pick/pack by voice voice systems, in headphones, the warehouse worker hears a message about what to pick.
These are just some of the modern systems supporting work in logistics centers. Equipping the warehouse of the future will be fundamental to its proper operation. EUROCOMMERCE is constantly developing its base so that all processes run smoothly, using solutions that are best suited to the specificity of the fulfillment center.
Are you looking for a fulfillment partner?
We have been observing the development of e-commerce for years, supporting the development of Polish sellers in scaling their businesses. Thanks to this, we know that effective cooperation requires flexibility. At EUROCOMMERCE, we operate in a bipolar manner, thanks to this solution we can cope with the most complex deliveries and optimize customer costs.
What is this bipolarity? In our offer, customers will find a courier standard serviced on the basis of agreements with operators, as well as XXL logistics run by us. And it is XXL logistics that this text will be devoted to.
XXL logistics - why is it worth selling to Germany, also large dimensions?
It is worth analyzing the opportunities and threats resulting from the launch of a new sales direction. Times are not easy and many companies are looking for solutions that will be an additional source of income for them. Acting today, you build the foundations of future profits and development of your company. So it's worth considering non-obvious options.
By selling online, you can reach customers in different markets, but in the case of oversized goods, the most difficult piece of the puzzle is logistics.
Oversized shipments are rejected by courier companies that have a long-term policy, preferring small shipments that generate the highest margin and allow maximum use of space in transport. Large shipments are limited. If they fall within the limits, various surcharges are often added to them anyway. And the transport of large and heavy shipments in this model means that they often reach the customer in a condition that does not allow them to be used. There are complaints, returns, exchanges and in extreme cases also resignation from the purchase.
This is where EUROCOMMERCE comes into play. If you are considering starting sales abroad, but the problem with the logistics of XXL goods takes away your motivation, we will take care of it. We saw a niche in this field. After analyzing the situation, we found a way to bypass the barriers related to the delivery of oversized products.
Our and our clients' experience shows that a well-planned process allows for success even in difficult conditions. Thanks to EUROCOMMERCE XXL, furniture sent from our distribution center reaches individual customers in Germany without damage. From Poland to the end customer, without any reloading.
How do we do it?
We work with our own fleet, so the probability of any damage is practically zero. Our procedures assume that the goods go from the warehouse directly to the recipient - without reloading, which generates most of the damage. If it is not necessary, we do not transport furniture on pallets - thanks to this solution, the risk of moving and damaging the goods is minimized. The delivery time is always agreed over the phone by the staff communicating in the customer's language.
Transport leaving Zielona Góra reaches recipients in subsequent locations in Germany. The route is determined by the freight forwarder who contacts the recipients. The freight forwarder confirms the presence of the consignees during the planned delivery. Customers know what time the transport will arrive. If the date does not suit him, he may set a different delivery date. In most cases, the parcel reaches the recipient within 48 hours. from posting.
Are you looking for a logistics partner to deliver furniture directly to customers?
Contact us ->>.
Fulfillment is a logistics service that is becoming more and more popular every year. This is a proposal for companies that have online stores, but for various reasons do not want to develop logistics structures.
What is fulfillment about? How to choose a partner? What to look for when making decisions? You will find the answers in this text.
What is Fulfillment?
Fulfillment is a service thanks to which an online store transfers the handling of its own e-commerce orders to an external operator. The services of companies offering fulfillment are most often used by online stores:
- in which up to several thousand parcels are sent monthly,
- shops run by very small teams,
- Companies for which e-commerce is one of the areas of activity and do not want to focus on logistics.
What to look for when choosing a fulfillment partner?
To choose the right partner, you need to pay attention to several important details.
The first thing is to verify the conditions in which the goods will be stored.
Store owners cannot afford to sell poorly stored, damaged, damp, etc. goods. This can directly affect the quality of the items offered, and thus, frequent complaints and bad opinions about the online store.
The second area to pay attention to is customer service. This is one of the key aspects in business where the speed of response to any problems with orders is extremely important. You need to be sure that all the processes related to contacting you regarding orders not carried out in accordance with the arrangements, necessary assistance in contacts with courier companies and questions run smoothly.
Another aspect that needs to be taken into account is the integration of systems with an external warehouse. Here everything has to be buttoned up to the last button. After all, you cannot afford any oversights and errors in the flow of data between systems. Incompatible software can have a huge impact on both the quality of customer service and, above all, the correctness and speed of sending orders.
For many people running stores, an important factor is the handling of returns by a partner that offers fulfillment. As you know, returns are a constant element in online sales. It is therefore important that it is an offer of the company we are considering. Some sources say that returns account for as much as 35% of purchased goods.
Other areas are services and solutions that can improve the operation of the store and even enable its scaling. If your fulfillment provider offers next-day delivery services and international shipments, then the presence of these forms of delivery in the store's offer can convince potential customers to buy in your store. It is said that time is money, and the next day delivery option often determines the customer's choice of which store to use. The faster the delivery, the happier the customer.
International shipments, on the other hand, are a chance for your store to exist not only in Poland, but also abroad. It gives the opportunity to build the presence and brand awareness in subsequent markets, and thus allows for risk diversification and profit scaling when working with one logistics partner.
If all these conditions are met, the client has no choice but to sign the contract.
Fulfillment in e-commerce is the process of order fulfillment, which includes all steps from accepting goods to the warehouse, through placing an order by the customer, to delivering the product to him and possible handling of returns. Its characteristic feature is that it can be separated as a separate area related to logistics and outsourced to a logistics company that specializes in such activities.
Key aspects of online store service in the fulfillment model
The key aspects of fulfillment in stores operating in the e-commerce model are primarily activities related to the order processing process. This process includes the following steps:
1. Storage of goods in the logistics center
This stage begins with the acceptance of the delivery, during which the goods must be checked and properly distributed in the warehouse. Proper storage of products is crucial for effective fulfillment.
Adequate stock levels must be maintained in the warehouse so that orders can be filled quickly. This, of course, remains on the side of sales managers. Fulfillment is the outsourcing of logistics services related to the shipment of orders to the end recipient. It is also necessary to ensure adequate security and organization in the warehouse, and this is already the responsibility of the warehouse service of the logistics company that performs the fulfillment of the online store. Any company can introduce its regulations here. At EUROCOMMERCE, we distinguish 2 types of goods receipt into the warehouse - the customer chooses which model is suitable for him:
a) Acceptance to the warehouse on the basis of a notification - we verify the number of collective packages delivered to the warehouse and on this basis we accept the delivery in full. In a situation where, over time, it turns out that the actual quantities and stock levels do not match, the customer assumes responsibility for these discrepancies. Acceptance of delivery takes less time than the second option.
b) admission to the warehouse after full quantitative verification - the delivery is counted in full and any quantity discrepancies that occur later are the responsibility of the logistics center. Acceptance of delivery takes longer than in the first variant.
2. Completing and packing orders
After receiving an order in the system, employees must quickly find products in the warehouse and pack them in such a way that, on the one hand, it is economical, and on the other hand, it allows to protect the products against damage during transport. Packing online orders takes place under time pressure, because the so-called. cut off, i.e. the time of collection of parcels by courier companies, is fixed, and it is in the interest of the stores to send them as soon as possible.
3. Shipment of the order to the customer
Fast and reliable shipping is key to buyer satisfaction. It can be said that this is such a logistic customer service. Formally, it is part of the purchase process, but the client often evaluates it as a way to take care of the subject after the transaction itself. E-shops should offer various delivery options, such as courier, parcel locker or personal collection, so that customers can choose what best suits their needs. Working with a logistics center that provides fulfillment services, you often have more choice and much more flexibility in choosing the method of delivery of goods to your customers. Customers expect up-to-date information on the status of their order. That is why tracking and current information on the status of the order are very important. In EUROCOMMERCE, which also works with foreign carriers, the store does not have to communicate with carriers on its own. If disturbing or incomprehensible information appears in the tracking, the EUROCOMMERCE customer service department clarifies it directly at the source.
4. Returns handling
Dissatisfied customers can return the products. In practice, some industries struggle with high order return rates. Their service in the logistics center does not absorb the team as much as in their own warehouse.
E-commerce operates on the basis of an ecosystem of cooperating tools that allow for a quick exchange of information between individual systems. When considering a solution such as external logistics service, you should first of all verify whether the company offering fulfillment allows you to integrate the online store with the warehouse and the warehouse with other systems, such as baselinker.
The number of systems is growing along with the development of the store, when more and more extensive sales processes are implemented in the online store and new markets are served. It is crucial that various systems, such as the WMS warehouse system, the store system through which orders are received, as well as solutions that integrate sales from various channels, e.g. marketplace platforms, work coherently to ensure a fast and effective fulfillment process and not to let errors occur and inventory discrepancies.
What is important here is not only the correct operation of the system and providing the right data, although this is of course the most important issue from the point of view of the shipment. Proper processing and protection of personal data is also important here. The customers of the logistics center providing fulfillment are companies, i.e. online stores, but the customers of online stores are natural persons. This generates very large amounts of personal data, and their protection is an important element of the operation of any company.
The role of fulfillment in the online sales process
All the discussed aspects are crucial for effective fulfillment. And what is his role? Very important!
Fulfillment has a big impact on the final level of customer satisfaction. The owner of the online store outsources logistics processes to an external company, thus losing a direct impact on the customer experience resulting from the way the order is packed and the delivery time. All processes are carried out by employees of the logistics company responsible for the fulfillment of store orders.
Logistic support for online stores plays a key role in the modern e-commerce model, because it is a process that connects sellers and customers. Sellers - on their own or with the use of an external company, when running an online store, must effectively perform the processes described above as crucial for fulfillment in order to meet customer expectations and build their loyalty. This can contribute to success in e-commerce. A partner who removes this obligation from the seller and approaches the logistics of orders in a professional manner is an undoubted advantage of any business.
Are you looking for a proven partner in e-commerce logistics?
EUROCOMMERCE has been operating on the market since 2016. Get to know our processes ->>
EUROCOMMERCE działa na rynku od 2016 roku. Poznaj nasze procesy ->>
2022 iwas the year of transformation in EUROCOMMERCE. At that time, we launched new delivery channels, changed the way our warehouse works, and launched dedicated sections for products with specificities that differ from the standard nature of e-commerce.
Thanks to these changes, we can take on challenges solving problems of online stores in a way that is even more tailored to the customer's needs. Like all changes, these also initially aroused uncertainty, but the results closing the year leave no illusions - it was worth it.
What results are you talking about?
Our operation is verified by the amount of customer orders we deliver. Comparing year-on-year, in 2022 we noticed:
- 2022 Q4 to 2021 Q4 - increase by 77% in the number of items sent,
- 2022 Q4 to 2022 Q3 - increase by 32% in the number of items sent.
What does this mean? In the last quarter, a key one in the e-commerce industry, we significantly increased the level of orders shipped, compared to the same period of the previous year. We keep up with the development of e-commerce and are a reliable partner for stores that want to develop.
The jump in the fourth quarter compared to the third quarter is a natural effect of the peak of orders during the holiday season. It is always the hottest time in the entire industry, when the quality of service is verified, e.g. in logistic centers. Have we passed this test? As an answer, let us use the message that our Customer Service has received in recent days. Thank you for permission to publish!
„… I have to admit that we are very impressed with the level of service provided by EUROCOMMERCE this season.
We cooperate with many warehouses in Europe and your company coped best with all during such a hot period of the year.
Great appreciation for the customer service department - Ms. Marta and Ania, who showed amazing skills in B2B cooperation. All issues were dealt with immediately, cooperation ran without any problems. One of the highest levels of service I have encountered in my 10 years of experience in the e-commerce industry.”
CEO Polain Group S. L.
Fulfillment in Poland has been functioning for a long time. Many years of experience in logistics service for customers allows us to notice and identify benefits that are not obvious to the customer, but can significantly improve the functioning of the organization, but also its owner.
Fulfillment - what it exactly means in logistics ?
Simply put: outsourcing of all resources necessary to complete shipments. How it's working? You run a shop from wherever you want. From the office, from a trip or a house in the mountains - the Internet would be important, because without this resurce it is a bit difficult to run any business today. The rest depends of your organization skills. You care about the selection of products, marketing and contact with the client but logistics doesn't bother you.
The following resources are required to fulfill orders:
- warehouse - storage of products in stock,
- contracts with carriers
- fixed rates for shipments,
- packaging materials
- to secure the shipped orders,
- employees who will pack and secure orders before sending them,
- a warehouse system that will ensure a smooth flow of information
The "warehouse" is of course not just a building. All the equipment, storage racks, trolleys, packing tables, dispensers, tapes, electricity, monitoring, heating ... yes, you're right. A smaller store does not have to invest in all these elements at once. It is worth remembering, however, that using outsourcing, you do not have to invest in them at all.
How is the process going?
The first point is the delivery of goods to the warehouse, always preceded by a notification. Goods that reach us are put into stock and stored in appropriate conditions, if necessary in closed zones to which only selected people have access. Once the order is received, it is located, picked, packed and shipped to the customer.
Your store integrates with the warehouse system and it automatically imports orders for processing. Correct integration guarantees maintenance-free cooperation.
Fulfillment for small e-commerce - why flexibility matters?
Small and medium-sized stores benefit by operating in the fulfillment model on several levels. An underestimated but very important benefit is flexibility.
Why is it so important? Imagine a warehouse you rent. In low season it's half empty so you pay for space you don't use. Since it is the low season, the revenues are lower and the costs related to the warehouse are fixed. In addition, there are utilities, because you have to light and heat the entire warehouse ... And today, energy costs are a problem for all entrepreneurs.
Acting in the fulfillment model, the actual occupied space and sent orders are included to your invoice. What does logistics flexibility achieved through fulfillment mean for your company?
- Storage space does not limit you when you consider implementing a new project or introducing a new brand to the offer. You do not have to analyze whether the new goods will fit in the warehouse.
- The new type of assortment will not require you to change procedures or train employees - we store various goods in the logistics center. We will advise you on the best way to plan procedures.
- Fixed costs do not hurt when you have less stock and turnover - you pay for what you actually get.
- You are not limited by employment issues - you do not have to maintain a large team of packers that are fully occupied during the hot season, but when sales fall, there is nothing to do. You also don't need to quickly recruit and train new employees when sales start to skyrocket.
- You can go on vacation, for training or take care of scaling sales - and it's not so obvious when you run e-commerce with a small team and do the logistics on your own. In such a situation, you are often directly involved in the preparation of shipments and do not want to leave the team without support. If logistics is dealt with by a specialized logistics center, you do not have such a dilemma and you can invest your time in other fields.
Is fulfillment a good solution for all types of online stores?
E-commerce fulfillment has many supporters, but it is not a solution for everyone. Entrepreneurs who have a strong need to control their processes should not decide to outsource logistics.
Fulfillment is carried out in accordance with a process optimally adapted to the work of the logistics center. As part of this process, modifications and unusual operations are possible, but the core remains the same. Otherwise, the changes would disrupt the delivery of other customers' shipments.
For this reason, entrepreneurs who want to use remote service must accept a partial loss of control and the inability to "manually control" processes. Otherwise, cooperation will fail.
After the testing phase, EUROCOMMERCE launches a new 1-day delivery direction from the warehouse in Zielona Góra. From now on, our customers' shipments can be delivered in 1 day to the Polish and German markets, but also to the Czech Republic and Slovakia.
Other southern destinations also received faster delivery times. Are you looking for logistics solutions with delivery to the Czech Republic, Slovakia or further, to Hungary and Romania? Contact Jarosław Kula (tel. +48 885-500-365) or write to: kontakt(at)eurocommerce.pl
Holidays, holidays… and after the holidays. With new energy, we are entering the key period for e-commerce , immediately concrete and to the point, i.e. participation in a unique event: Wrocław E-commerce on the water!
This is a unique meeting of representatives of the e-commerce world, organized by Kamila Gębik, author of the book "Beautiful E-commerce - How to sell fashion and beauty on the Internet?"
Where and when?
- Start at 18:00 on the Dunikowski coast near Bistro Cafe.
- 3-hour cruise on the Oder river (18:30-21:30),
- After 21:30, for those interested, the meeting will continue in the ODRA-CENTRUM,
- Buffet dinner and snacks
- Alcoholic and non-alcoholic drinks.
During the meeting, Jarosław Kula will talk about tomorrow's logistics so that you can check if your e-commerce is really ready... and this is just one of 4 very interesting presentations!
How to apply?
Applications are accepted by the organizer personally:
Places are limited, so don't wait to sign up for this unique meeting😉
We hear a lot about the possibility of running an online store from behind a desk, more optimistic sources mention running it from the couch. What is the impact of outsourcing e-commerce logistics on this?
In fact, in the current business reality, where almost every area of activity can be outsourced, it is becoming easier to operate in a limited team and, despite the lack of human resources in your own organization, successfully run a business. For years, services such as accounting and HR services have been provided outside the organization. In recent years, there have also been offers such as handling legal and tax issues related to international sales, a remote marketing department, and in the world of e-commerce orders fulfillment, i.e. outsourcing of logistics operations. These are significant facilitations. But is it really clear to you what this concept means? Do you know what the measurable benefits of fulfillment are?
If the answer to the last two questions was negative, we invite you to read on.
Fulfillment what is this service and how does it affect e-commerce logistics outsourcing?
You can find different definitions on the logistics pages. All emphasis is placed on the warehousing process and order fulfillment. How exactly does it work? We do not know how it works in any other company of this type, therefore we base our answers on our knowledge, experience and implemented processes.
The goods are delivered to the logistics center that supports online stores and here they are put on stock. The customer has access to it via the customer's account (access after logging in) or after integration with his systems, he can see the current inventory levels in the software panel that he uses to manage the store. Hence, orders arrive, which the warehouse employees complete, pack in protective packaging and send to the end recipient.
Can I introduce additional processes, in addition to the standard packaging of the order, when operating in the fulfillment model?
Employees implementing fulfillment complete orders coming from the store, pack them and ship them. They also carry out non-standard operations ordered by clients. These can be, for example, special additions, leaflets, gifts, information about promotions added to orders... Whatever creative the marketing of your store comes up with, we can organize it.
Can I order returns handling?
Of course, we also handle the returned goods when shipping. The handling of returns usually includes quality control of such goods, a report showing the actual state, including photo documentation and further handling of the goods, in accordance with the arrangements with our client.
What are the benefits of outsourcing e-commerce logistics?
Outsourcing of e-commerce logistics allows you to reduce costs and stress related to ongoing logistics services. How?
1. You don't need to hire employees. Let's face it, labor costs are getting higher, inflation pressure causes expectations of increases, and in the period of lower sales, they are not always busy... Working with a logistics center you do not have to hire several people to carry out logistics operations. All processes are carried out by the warehouse service team - a team that already has experience in this area and does not need to be trained, and you only pay for actually completed orders.
2️. You do not need to secure the place for the above-described operations. The costs of rent, electricity, heating and other utilities are gone, you do not pay for the space that is filled only during periods of increased sales. In the settlement with the logistics center, you only pay for the actually occupied space.
3. You use shipping prices that are negotiated based on a much larger volume of parcels than your own store generates, so you can offer your customers different types of delivery to the final recipient.
Do you want to know more?
Do you have questions about e-commerce outsourcing?
Make an appointment with our expert:
Jarosław Kula | firstname.lastname@example.org | tel. +48 885-500-365
Webinar for the furniture industry "Export furniture under your own brand"
On Wednesday, 22.06, together with the Gonito agency, which is our partner, we organized a webinar cncerning to the furniture industry and the development of sales of this industry on the German market.
The process, metaphorically described as Heracles' 12 works, was broken down into prime factors, both in terms of sales on the Amazon platform and in terms of logistics in which we specialize.
Below is a link to the recording of the webinar for those of you who did not manage to participate in it directly.
EUROCOMMERCE has been supporting online stores that want to scale their sales for years, also on foreign markets. This year, our goal is to build an offer in which customers will find not only order fulfillment in which we specialize, but also other services supporting the expansion of e-commerce, such as support in system integration, scaling sales on marketplaces in various countries , customer service by native speakers in the customer's country, support in SEM and UX, as well as no less important tax and customs issues.
We assume that everyone should do what they know best, which is why we have not decided to handle all these areas on our own. For our clients, we have prepared a new area on our website - EUROCOMMERCE Partner Zone. There you will find a list of proven companies that we recommend. Due to the cooperation between these organizations and EUROCOMMERCE, our clients can count on preferential offers and preferential terms of cooperation. Details of the offers are available from EUROCOMMERCE representatives.
We are starting the 3rd season of cooperation with Norbert Krakowiak, a talented rider who fights for the results in Speedway Ekstraliga. This year we are the Gold Sponsor. The mate was confirmed in early March. It was officially announced on March 20, 2021
What were the previous seasons like?
We started supporting the player in the 2020 season, when he was a player of the Falubaz Zielona Góra club. It was a very successful season that brought Norbert
- 2 gold medals by team: Team World Junior Championships and Team European Junior Championships.
- Together with his friends from Falubaz Zielona Góra, he won the Polish Youth Club Championship at home.
- In the same season, at the track in Zielona Góra, he achieved his greatest individual success - the bronze medal at the Individual Polish Junior Championships.
The 2021 season is Norbert's transfer to the club from Grudziądz and the first season spent among seniors. Norbert, despite the problems, showed that the team can count on him, because it was also thanks to his effective driving that the GKM Grudziądz team managed to stay in the top division.
We hope that the next season will bring great sports results and extraordinary emotions for the fans.
EUROCOMMERCE is changing to more effectively respond to customer needs. One of the previously announced actions is the change of the system to the modern PSIwms e-comBox. The PSI solution is based on the knowledge gained during the implementation of the warehouse management system in the largest Polish companies: LPP, CCC and Empik.
EUROCOMMERCE has always supported its clients in the development and scaling of their business on foreign markets. We are convinced that each development requires the inflow of valuable knowledge, which is why we also support PROFITMEET - an event organized by e-commerce practitioners for the e-commerce industry. We are pleased to announce that we are a VIP partner of this year's 3rd edition of PROFITMEET "Increase profits through e-commerce"!